Did you know food service has different systems? Well, now you know. A food system is an integrated program in which the purchase, preparation, storage, food and beverages service, equipment, and techniques needed to achieve these goals are fully coordinated for quality, minimum labor, maximum customer satisfaction, and cost control.
There are various types of food service systems—for example, the conventional food service system is the most common. Others include centralized food service systems, decentralized food service systems, and self-service food service systems. Cafeteria food service systems, hospital food service systems, and nursing home food service systems are also used in specific instances.
This post will cover the four types of food service systems, types of food service, and CRM systems, together with their advantages.
There are four types of food service systems which are;
Below is a table to explain the four types of food systems.
|Commissary( Central Production Unit)||
This is a central production kitchen with centralized food purchasing. It has delivery options to off-site facilities for final preparation. They use large, sophisticated types of equipment for preparation.
|Ready Prepared||Many menu items are held and produced for service; a unique feature is separating preparation and service. The food is not for immediate use.|
|Conventional/ Traditional||Traditionally used menu items are prepared in the kitchen and held for a short time until served earlier; the food is prepared on the premises, including a bakery, a butcher shop, and vegetable preparation units. This is the most common type of food service system. It's usually found in restaurants.|
|Assembly/ Server||Assembly system was used in the fast food industry, just like in restaurants and hospitals. The pre-prepared foods are purchased from the processing industry.|
Customers are the backbone of any business; without them, businesses would fail. Top-notch customer services are critical for any restaurant. This is where the CRM system comes in.
CRM keeps a record of customers' details and is an essential element of operating a restaurant. It can boost earning profits through repeat sales while improving customer satisfaction by offering a better understanding of customer behavior.
All businesses require a way to manage, organize, track and nurture current and potential clients. The ideal way for restaurants to accomplish this is by using integrated CRM software with their ordering system.
When your CRM smoothly integrates with the rest of your restaurant's technology stack, the total is more than the sum of its parts. Since your tools can share data, they help you discover new, actionable insights.
Below are the benefits of using integrated CRM.
It can be terrible news for a company if the client's details get into the wrong hands. Luckily, integrated CRM has numerous features that keep data safe.
First, integrated CRMs employ cutting-edge data encryption technology to ensure sensitive information can't be accessed by hackers. In short, encryption masks the meaning of data so that only the intended audience can read it.
Second, when all the details of your customers are kept on a single platform, the risk of it being compromised is less since it won't be shared among numerous systems that each risk being hacked. Since each team member has unique logins, you can easily trace who accesses guest information and when.
The information your CRM system collects also reveals insights into customers' behavior and ordering trends on a macro level. When your CRM shares information with the rest of your tech stack, you may get reports that make it simple to spot and examine sales trends that drive business decisions.
For instance, your CRM may reveal that a certain pairing of dishes( pecking duck, egg rolls, and wonton soup) is prevalent with takeout customers. Then you can use this information to upsell customers that aren't in your by making a meal and dessert combination that comprises those items.
A dual-purpose loyalty program and restaurant CRM help increase revenue by encouraging repeat business. The loyalty program encourages customers to create regular dining habits at your restaurant through targeted, timely promotions.
For instance, if your sandwich shop offers loyalty program members half-priced sandwiches at lunchtime every Wednesday for a month, customers will get used to eating your sandwiches in the middle of the day. Eventually, they will come for lunch on other days of the week, even after the promotion is over, which ultimately helps boost income.
CRM enables you to get to know each of your customers individually by compiling all their previous interactions with your restaurant into a single customer profile. This profile is a digital paper trail of essential data such as reservation times, past purchases, and ordering patterns.
Rather than keeping all that information in your reservations platform and POS, an integrated CRM gather it all in a single place, providing you with a complete understanding of every customer.
There are several styles followed when serving food and beverages to customers. Here are the most common styles.
With this service, the host participates actively in providing the service. The waiter brings food on platters, and after the host's approval, they place the patterns on the tables.
The host may make food portions and serves the guests or permit the waiter to serve. The waiter takes the platters around to serve or allows the guests to help replenish their plates.
It's a common family service in specialist restaurants where clients spend longer time on the premises.
Here, partially cooked food from the kitchen is transferred to the Gueridon Trolly for complete cooking. The partial cooking is done near the guest table to achieve a specific food appearance and aroma and to demonstrate showmanship.
Also, it offers a complete food view. The waiter is required to perform the cooking role and be dexterous partially.
In this service, food platters are prepared in the kitchen. The servers then take the platters to the guest tables. The waiter places food on the guests' plates using two large silver forks in their serving hands.
The waiter serves every food item, from platters to the guest's plates. Guests are served from the left. Anything else added to a guest's plate by the waiter after it has been placed in front of the guest(salad dressing, soup in a bowl, sauce on dessert) is part of this type of service.
American service is a pre-plated service. The food is served to the guests' plates in the kitchen and brought to the guest. The kitchen sets the portion and accomplishments served with the dish and the overall color and nutrition balance.
American service is done from the guest's right side and is typically used in coffee shops where service is required to be fast.
With this type of service, food is cooked tableside. Then the waiter puts the food on platters and passes them on the tableside. Guests help themselves to assemble plates. Russian service is done from the left.
Food service systems are a great way to achieve quality, and customer satisfaction, use minimum labor and save cost.
If you're looking for any food service system or integrated restaurant CRM services, feel free to contact us. We would be glad to make a remarkable experience for your guests.