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Author: Fay Kokri
Tuesday, December 6, 2022

Restaurant POS System: 11 Things You're Forgetting to Do

Running a restaurant is hard work. There are so many things to keep track of–inventory, food costs, customer satisfaction, etc.–that it's easy to forget minor details. A restaurant POS system can help take some of the load off your shoulders and make your life easier. 

There are specific action plans that can help you get the most out of your POS system. For instance, training your employees and creating custom menus will go a long way in ensuring you take full advantage of the POS system. 

But even with a POS system in place, there are some things you need to remember to do in order to make sure your business runs smoothly.

Restaurant POS System: 11 Things You're Forgetting to Do

No matter how experienced you are in the restaurant business, there are always little things that can fall through the cracks. When it comes to POS systems, there are a few key things that you don't want to forget. Here are 11 of them:

Restaurant POS System: 11 Things You're Forgetting to Do

1. Keep Your Software Up To Date

Keeping your POS system updated is one of the most important things you can do to ensure its continued success. 

New features and bug fixes are released regularly, so it's essential to keep up with them. Not only will this help keep your POS system running smoothly, but it will also help you take advantage of new features that could improve your business.

Finally, staying current with updates helps ensure you're always compatible with the latest hardware offerings from POS manufacturers.

2. Train Your Staff On The POS System

Training your staff on the POS system is also crucial. They should know how to use all of the features and be able to troubleshoot any problems that may arise. POS systems can be complex, so adequate training is essential for smooth operations.

POS training should be conducted regularly, particularly when new features are added or staffing changes occur. 

By training your staff on how to use the POS system, you can help ensure that transactions are handled smoothly and efficiently.

3. Use POS System Features To Your Advantage

Using the features of your POS system to your advantage is another vital way to get the most out of it. POS systems are packed with features that can help streamline your business, so take advantage of them. 

Whether using the built-in reporting tools to track your sales or taking advantage of customer loyalty programs, POS system features can make a big difference in your business.

Here are three POS system features you probably forget to use:

  • Managing inventory - POS systems can help you keep track of your inventory levels and ensure that you always have the ingredients you need on hand. 
  • Processing payments - POS systems can streamline the payment process for customers and restaurant staff. 
  • Tracking trends - POS systems can provide valuable insights into customer behavior and buying patterns. 

4. Keep An Eye On Your POS System's Reports

These reports can provide valuable insights into your business, so you should review them regularly. Pay attention to sales trends, customer behavior, and product popularity to better understand your business.

POS systems can generate a lot of data; if you're not paying attention to that data, you could be missing out on some crucial information about your business.

Check your POS system's reports regularly to spot any trends or issues that need to be addressed. Doing so will help you keep your restaurant running smoothly.

5.  Troubleshoot POS System Problems Immediately

One of the most important things you can do to keep your POS system running smoothly is to troubleshoot problems as soon as they arise. 

If you wait to fix POS system issues, they will only get worse - and can ultimately lead to a complete shutdown of your POS system. 

Additionally, troubleshooting POS system problems immediately can help you avoid costly downtime and lost sales.

Restaurant POS System: 11 Things You're Forgetting to Do

6. Don't Forget About POS System Security

POS systems store sensitive customer data, so it's important to protect it. Be sure to set strong passwords and use encryption to protect your data. You should also plan what to do if your POS system is ever breached.

There are a few things you can do to ensure POS system security:

  • Use a POS system that is PCI compliant. The POS system has been tested and meets all the necessary security standards.
  • Use a POS system that encrypts data. It ensures that your customers' credit card information is safe and secure.
  • Use a POS system that offers fraud protection. This protects you from chargebacks and other fraudulent activity.

7. Back Up Your POS System Regularly

Backing up your POS system regularly is crucial to ensure its continued success. POS systems contain a lot of data, so you'll want to make sure it's all backed up in case of an emergency. 

Cloud-based POS systems offer an easy way to back up your data, so you may want to consider investing in one.

8.  Consider Investing In Cloud-Based POS Systems

One key way to keep your POS system running smoothly is to invest in cloud-based POS systems. Cloud-based POS systems offer many benefits, including automatic software updates, data backup and recovery, and access to customer support. 

In addition, cloud-based POS systems are often more affordable than traditional POS systems, making them an excellent option for restaurants on a budget. So if you're looking to get the most out of your POS system, consider investing in a cloud-based POS system.

9. Get Expert Help When Needed

Getting expert help when needed is also essential. POS systems are complex, so you may need to seek out expert help from time to time.

Whether you need help troubleshooting a problem or want some advice on getting the most out of your POS system, don't be afraid to ask for help.

10.  Be Prepared for POS  System Downtime

Always being prepared for POS system downtime is crucial. POS systems aren't perfect and will go down from time to time. When this happens, you should have a plan in place for how to handle it.

A backup POS system can help to keep your restaurant running smoothly during POS system downtime. Additionally, it is crucial to understand your POS system's capabilities and limitations clearly.

It will help you to identify potential problems before they occur and to troubleshoot more effectively when POS system downtime does occur.

11. Have a POS System Maintenance Plan In Place

Finally, having a POS system maintenance strategy in place is also beneficial. POS systems require regular maintenance to keep them running smoothly. 

Without a POS system maintenance plan, you could be left with a POS system that doesn't work properly or breaks down completely. A POS system maintenance plan will ensure that your POS system is always running efficiently and that any problems are fixed quickly.

A POS system maintenance plan will also help to extend your POS system's life and ensure that it continues to work like new for years to come. Restaurant POS systems are expensive, and a POS system maintenance plan is a wise investment.

What Are The Four Major Challenges for Restaurant Operations?

Restaurant POS System: 11 Things You're Forgetting to Do

The four major challenges for restaurant operations are: hiring and retaining staff, food costs, maintaining inventory, and using a POS system.

Hiring and retaining staff is difficult because the restaurant industry is competitive and turnover is high. 

Food costs are a challenge because menu prices must be high enough to cover costs but not so high that customers won't order items.  

Maintaining inventory is challenging because the food spoils quickly and it's important to ensure that all the correct items are in hands at all times.

Using a POS system is important because it helps track sales, monitor inventory levels, and manage customer data.

Restaurant POS System: 11 Things You're Forgetting to Do


Your POS system is a crucial part of your business, so it's essential to take steps to ensure its success. From having a POS system maintenance plan to regularly backing up your data, you can do several things to keep your POS system running smoothly.

If you need help with your POS system or are looking for POS system advice, we're here to help. Contact us today to talk to one of our POS experts.

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