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Monday, December 12, 2022

How to Choose a Restaurant CRM System That Fits Your Needs



Are you looking for a CRM system to manage your restaurant business? If so, it can be difficult to determine which system is right for you. This article will help you choose the right CRM system for your restaurant.

There are many different CRM systems available on the market which include Eat App, Toast, Pop menu, and OpenTable. It can be challenging to determine which system is right for your business.

In this article, we will outline the factors you should consider when choosing a CRM system for your restaurant. We'll also provide an overview of some of the most popular CRM systems available. So if you're ready to take your restaurant business to the next level, keep reading!

How to Choose a Restaurant CRM System That Fits Your Needs

CRM systems come in all shapes and sizes. It can be tough to decide which CRM system is right for your restaurant business.

How to Choose a Restaurant CRM System That Fits Your Needs

Here are a few things to consider when choosing a CRM system:

1. Feature

CRM systems are a dime a dozen these days. They come in all shapes and sizes, with various features that can be tailored to the needs of any business. However, not all CRM systems are created equal. When choosing a CRM system for your restaurant, there are a few key features that you should look for.


First and foremost, you want a CRM system that is easy to use and understand. After all, you don't want to spend hours training your staff on how to use the system. The CRM system should also be user-friendly, so your staff can easily input data and access information.


Plus, you want a CRM system that is scalable. As your restaurant grows, you will need a CRM system that can grow with you. Look for a CRM system that offers features such as automation and reporting so that you can easily keep track of your customers and sales.

2. Compatibility

When it comes to choosing a CRM system for your restaurant, compatibility is critical. You'll want to ensure that your CRM can integrate with your POS system and other software programs. It will make it easier to manage your customer data and get the most out of your CRM.

In addition, you'll want to make sure that the CRM you choose is compatible with your devices. If you're using a PC, Mac, or iOS device, you'll want to make sure that the CRM you choose can be accessed from your device. It will make it easier for you to stay organized and manage your customer data on the go.

Finally, you'll want to ensure that the CRM you choose offers support for your needs. If you have any questions or concerns, you should be able to contact the CRM provider for assistance. By finding a CRM system that is compatible with your needs, you'll be able to get the most out of your CRM and keep your restaurant running smoothly.

3. Price

One crucial factor to consider is price. CRM systems can vary widely in cost, from a few hundred dollars to several thousand per month. The key is finding a system that fits your budget while offering the features you need. 

To do this, start by thinking about what you want your CRM to do for your business. Do you need advanced features like loyalty programs and customer segmentation? Or will essential contact management suffice?

Once you know what features you need, you can compare prices and look for discounts or trial periods. Finding the right CRM system for your restaurant can ensure that your customer relationships are well-managed and healthy for years to come.

How to Choose a Restaurant CRM System That Fits Your Needs

4. Your Business Size

CRM systems come in all shapes and sizes, from enterprise-level software suites to simple contact management tools. When deciding which CRM system is right for your business, your company's size is one of the most important factors to consider.

An enterprise-level CRM system is likely the best choice for businesses with a large sales force or customer base. These systems provide robust features and scalability, making them well-suited for rapidly growing businesses or complex customer relationships.

On the other hand, small businesses may do just fine with a less expensive and feature-rich CRM system. The important thing is to find a CRM system that has the features you need and can grow with you as your business expands.

5. Customization

A CRM system that can be customized to meet your specific restaurant needs is more likely to be a good fit than one that can't. When evaluating CRM systems, look for one that allows you to customize fields, workflows, and reports. 

This way, you can make sure the system meets your unique needs and can change as your business evolves. 

In addition, make sure that the CRM system you choose is easy to use and understand so that you can get the most out of it.

Top 10 Restaurant CRM Systems You Should Consider

How to Choose a Restaurant CRM System That Fits Your Needs

There are a lot of CRM systems on the market these days, so how do you know which one is right for your restaurant? Here are some of the top CRM systems you should consider: 

CRM System

Description

Eat App This system is great for small to medium-sized restaurants that want to track customers and manage loyalty programs. It's simple to use and very affordable.
iWaiter This is another excellent option for managing customer data and loyalty programs. It's a bit more expensive than Eat App, but it offers some features that Eat App doesn't, like online ordering and table management.
PAR freelancer If you're looking for a CRM system tailored specifically for the food industry, then PAR freelancer is an excellent option. It's packed with features, but it can be a bit pricey.
Dinnerware This CRM system is geared towards larger restaurants needing a robust solution to manage customer data. It's very feature-rich, but it can be pretty expensive.
Toast This CRM system is also geared towards larger restaurants and offers many features that smaller restaurants might not need. It's pretty priced but doesn't offer as many customization options as some of the other CRM systems on this list.
Pop menu CRM software for restaurants of all sizes. It has great features like tracking customers, managing loyalty programs, automatic table reservations, and online ordering. The price is affordable, making it an excellent option for small to medium-sized restaurants
Olo This CRM system is excellent for larger restaurants needing a robust solution to manage customer data. It offers online ordering, table management, and gift card management. It's priced reasonably but doesn't offer as many customization options as some of the other CRM systems on this list.
Tableau It's a CRM system geared toward larger restaurants and offers many features that smaller restaurants might not need. It's priced reasonably but doesn't offer as many customization options as some of the other CRM systems on this list.
Zomato This CRM system is great for restaurants of all sizes. It offers online ordering, table management, and gift card management.
Delivery.com This CRM system is designed for restaurants that deliver food to their customers. It offers features like online ordering, delivery tracking, and customer management.

How to Choose a Restaurant CRM System That Fits Your Needs

Conclusion

When choosing a CRM for your restaurant, it is crucial to find one that fits your specific needs. Many different systems are available, so take the time to research and compare features before deciding.

CRM can help you manage your business more effectively and improve customer service. Are you confused about where to start? Talk to us. We'll be able to help you figure out which CRM is appropriate for your business. 

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